Privacy Policy
PRS CARES — Pacific Repair Services, LLC · Last updated: 2026‑07‑20
This Privacy Policy describes how Pacific Repair Services, LLC and its PRS CARES program ("PRS CARES," "we," "us," or "our") collect, use, and protect your information when you use our website, member app, and services, including SMS/text messaging.
Information We Collect
We collect information you provide directly — such as your name, phone number, email address, service address, and details about your appliances or service requests — as well as information collected automatically (device, usage, and cookies) when you use our site or app.
How We Use Your Information
- To provide, schedule, and manage repair and warranty services.
- To communicate with you about appointments, service updates, and your account.
- To send you SMS/text messages you have consented to receive (see below).
- To improve our services and for internal business and legal purposes.
SMS / Text Messaging Terms & Consent
By providing your mobile phone number and opting in, you consent to receive SMS text messages from PRS CARES related to service appointments, account notifications, warranty updates, and (where you opt in) promotions.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or contact us at the number below.
- Consent to receive text messages is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or vendors that support our services (for example, message delivery providers) is limited to what is necessary to perform those services. Text messaging originator opt‑in data and consent will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We may share information with service providers and contractors (including our warranty administrator, New Leaf Service Contracts, and assigned repair technicians) solely to deliver the services you request, and as required by law. As stated above, SMS opt‑in data and consent are never shared with third parties for their own marketing.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information, and retain it only as long as needed for the purposes described here or as required by law.
Your Choices
You may opt out of marketing communications at any time (reply STOP to texts, or use the unsubscribe link in emails). You may request access to or deletion of your personal information by contacting us below.
Contact Us
Pacific Repair Services, LLC (PRS CARES)
540 Lagoon Dr, Honolulu, HI 96819
Phone: (808) 824‑3643
Email: privacy@prscares.com [confirm address]